Refund Policy

Last Updated: 30/03/25

At Gili Paradise Tours, we strive to provide the best service possible. However, we understand that plans may change. Our refund policy is outlined below:

1. Cancellation and Refund Eligibility

1.1 Cancellations made 3 days (72 hours) or more before the scheduled departure are eligible for a full refund, minus any applicable processing fees. 1.2 Cancellations made between 72 hours and 24 hours before departure will receive a 50% refund. 1.3 Cancellations made less than 24 hours before the scheduled departure are non-refundable.

2. Operator Cancellations

2.1 If Gili Paradise Tours cancels a service due to weather conditions, safety concerns, or unforeseen circumstances, customers will be offered a full refund or the option to reschedule at no additional cost. 2.2 We are not responsible for additional costs such as accommodation or transportation changes due to cancellations.

3. No-Shows and Late Arrivals

3.1 If a customer fails to arrive at the designated meeting point on time, the booking will be considered a no-show and is non-refundable. 3.2 It is the customer’s responsibility to check departure times and arrive at the meeting point in advance.

4. Refund Processing

4.1 Refunds will be processed within 7 business days after approval. 4.2 Refunds will be issued via the original payment method. 4.3 Any transaction fees charged by banks or payment providers are non-refundable.

For any refund requests or inquiries, please contact us at our WhatsApp contact provided at the bottom of the website

By booking with Gili Paradise Tours, you acknowledge and agree to this Refund Policy.